Your orders are always carefully packed and checked, but unfortunately anyone can get a defect. If you have received a defective, damaged or incorrect item, we apologize for the inconvenience. If this is the case, please contact our customer service as soon as possible. Please use our contact form for this.
Please note:
With your request, always attach a few photos of damaged or incorrect deliveries so that we can offer you a suitable solution as soon as possible.
Return shipping costs:
Of course, we have no control over damaged or incorrectly delivered items. A replacement, repair or return of the product is free of charge for you.
30-Day Guarantee:
Order the wrong thing? Doesn’t work for you? Want to return it? No problem! If you purchased from our website and you’re dissatisfied for any reason, send it back within 30 days of purchase for your refund.
Return Instructions
We value your satisfaction and aim to make the return process as smooth as possible. Please follow the instructions below to return your item(s):
Eligibility for Return
- Items must be returned within 30 days of delivery.
- Items must be in their original condition, unworn, unused, and with all original tags and packaging.
- Final sale items, gift cards, and personalized products are not eligible for return.
Return Process
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Prepare Your Return
- Place the item(s) in their original packaging.
- Include the original invoice or proof of purchase in the package.
- Include the original invoice or proof of purchase in the package.
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Ship the Return
- Returns for items that are in good condition are not free of charge. Customers are responsible for return shipping costs.
- Address the return package to:
Return Address:
Montalto GmbH
Lindemanstraße 22
28325, Bremen
Germany
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Confirmation and Refund
- Once we receive and inspect your return, we will notify you via email.
- If your return is approved, a refund will be processed to your original payment method within 3-5 business days. Please note that the return shipping costs are non-refundable.
General Information
- Please allow 3-5 business days for the return to be processed after it reaches our facility.
- If you have any questions or need assistance with your return, please contact our customer service team at info@arrivly.com or via phone +491520944689.
- By returning your items, you agree to our Withdrawal policy, which can be found https://arrivly.com/legal/cancellation.
Thank you for shopping with us! We hope to serve you again soon.
