Your orders are always carefully packed and checked, but unfortunately anyone can get a defect. If you have received a defective, damaged or incorrect item, we apologize for the inconvenience. If this is the case, please contact our customer service as soon as possible. Please use our contact form for this.

Please note:

With your request, always attach a few photos of damaged or incorrect deliveries so that we can offer you a suitable solution as soon as possible.

Return shipping costs:

Of course, we have no control over damaged or incorrectly delivered items. A replacement, repair or return of the product is free of charge for you.

30-Day Guarantee:

Order the wrong thing? Doesn’t work for you? Want to return it? No problem! If you purchased from our website and you’re dissatisfied for any reason, send it back within 30 days of purchase for your refund.